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Downtime

Unnormalized domains gateway downtime

Nov 24 at 07:00pm CST
Affected services
Monitor Production/NA
Monitor Production/EU
Monitor Production/AP

Resolved
Nov 24 at 07:10pm CST

Resolved via an increase in the number of gateway pods and fixing the domain. Domain normalization for collection issued packages created to prevent this from happening again.

Updated
Nov 24 at 07:06pm CST

a Scarf package was corrupted, due to a frontend validation bug that allowed an invalid configuration as input. this corruption prevented Scarf from syncing custom domains and their corresponding SSL certificates, causing downtime when new gateway pods came online.

Created
Nov 24 at 07:00pm CST

Gateway and Tracking Pixel were down due to un-normalized domains. We are working on a fix.